Terms & Conditions
Otentik By Michel Garnier S.L.
1 · Application
These General Terms and Conditions of Sale apply to the relationship between, on the one hand, the CLIENT, acting either in a personal capacity or on behalf of a company, and, on the other hand, OTENTIK BY MICHEL GARNIER S.L., Rambla del Jardí 68 – 08195 Sant Cugat del Vallès.
“Otentik by Michel Garnier” undertakes to organise and prepare a gastronomic event at the venue selected by the Client.
Where appropriate, a preliminary meeting may be arranged to enable “Otentik by Michel Garnier” to advise the Client on the most suitable menu options and to assess the facilities available at the venue.
Placing an order constitutes full and unconditional acceptance of these General Terms and Conditions of Sale.
2 · Orders And Reservations
Quotations are valid for 15 days from the date of issue.
Any order or reservation shall be considered confirmed by “Otentik by Michel Garnier” upon receipt by email of the quotation signed and dated by both the Client and the Caterer, together with payment of a deposit equal to 50% of the total amount including VAT stated in the quotation, paid into the following bank account:
ES46 0081 0646 3800 0153 2864
The Client undertakes to confirm the exact number of guests by email no later than 7 days before the event. This number shall be used as the basis for final invoicing.
3 · Prices And Payment Terms
PRICES
All prices are stated in euros.
The applicable VAT rate is 10% for meals, buffets, cocktail receptions, non-alcoholic beverages and the delivery of prepared dishes.
Alcoholic beverages and equipment hire are subject to VAT at a rate of 21%.
Should the applicable statutory VAT rate decrease or increase between the date the quotation is signed and the date of invoicing, the total amount including VAT shall be adjusted accordingly. This provision is non-negotiable and shall not be subject to discussion between the parties.
Travel expenses: a travel charge shall apply depending on the location of the event.
Cleaning and tidying of the kitchen are included in the service.
Our staff are not responsible for restoring or cleaning the reception venue, including the event space and toilet facilities. The Client must ensure that these services are arranged separately when making the reservation.
The removal of general waste and glass is the responsibility of the Client.
The removal of food waste is the responsibility of the Caterer.
GENERAL PAYMENT TERMS
FOR PRIVATE CLIENTS:
A deposit of 50% of the total amount including VAT stated in the quotation is required to confirm the reservation.
The remaining balance is payable 72 hours before the event, or on the day of the service or delivery.
FOR BUSINESS CLIENTS:
A deposit of 50% of the total amount including VAT stated in the quotation is required to confirm the reservation.
The remaining balance is payable 72 hours before the event or upon receipt of the invoice, subject to prior agreement with the Client.
FOR WEDDINGS:
A deposit of €2,000 including VAT is required to confirm the reservation, followed by payment of 50% of the total amount one month before the event.
The remaining balance must be paid no later than 72 hours before the wedding celebration.
Wedding menu tastings are complimentary for the couple only.
Any tasting requested for additional guests shall be charged at the rates stated in the quotation, unless otherwise agreed by the Caterer.
The cost of complimentary tastings shall be deducted from the final invoice.
In the event of late payment, the Caterer reserves the right to suspend any orders currently in progress, without prejudice to any other rights or remedies available.
4 · Amendments And Cancellations
In the event of a partial or complete cancellation by the Client, the 50% deposit shall be retained by the Caterer (*).
A cancellation charge equal to 50% of the final quotation amount shall apply where cancellation occurs within the 4 days preceding the event.
Where cancellation occurs 2 days before the event, 100% of the final quotation amount shall be payable.
(*) Exception for weddings: where cancellation takes place more than 3 months before the wedding date, half of the deposit paid shall be refunded to the Client.
Where a specific product is unavailable, “Otentik by Michel Garnier” reserves the right to amend the agreed menu and offer the Client an alternative product of equal or greater value, while respecting the original concept and spirit of the dish selected by the Client.
Any cancellation by the Caterer, “Otentik by Michel Garnier”, of a confirmed service, except in circumstances of force majeure, shall result in the refund of the deposit paid by the Client in accordance with applicable law, to the exclusion of any additional compensation.
FORCE MAJEURE
The Caterer, “Otentik by Michel Garnier" or "Otentik-events, may be released from its obligations or suspend their performance where it is unable to provide the agreed services as a result of force majeure, including but not limited to:
death, war, riots, strikes, demonstrations, roadblocks, inaccessible roads, accidents, storms, natural disasters, extreme weather conditions, flooding, fuel shortages or similar circumstances beyond its reasonable control.
5 · Postponement
Where the Client postpones the date of the reception for any reason whatsoever, the deposit shall be retained by the Caterer.
6 · Logistics
We reserve the right to refuse to work at certain venues for technical reasons, including, but not limited to, insufficiently equipped kitchens, venues requiring access via stairs or different floors, cellars, or premises considered unsuitable or unhygienic.
For events requiring the use of mobile catering equipment, the venue kitchen must provide, as a minimum, an electrical supply of 5 kW at 220 volts and 32 amps in order to operate our equipment.
Any additional operating costs imposed by the reception venue shall remain the responsibility of the Client.
Where our mobile kitchen is required, an additional charge shall apply depending on the infrastructure available at the venue and the kitchen equipment that must be provided by us, including tables, work surfaces, generators, freezers, ovens, cooking hobs, BBQ equipment, heated cabinets and lighting.
A quotation shall be provided upon request.
7 · Liability - Insurance
Food Intolerances and Allergies
“Otentik by Michel Garnier” offers alternatives for specific dietary requirements, including vegan and vegetarian diets, Halal requirements, allergies and food intolerances.
For guests with coeliac disease, “Otentik by Michel Garnier” undertakes to use gluten-free products.
However, Otentik’s kitchens are not specifically designed to prevent cross-contamination. We therefore accept no liability for any issues arising in connection with this allergy.
External Food and Beverages
No food or beverages supplied by third parties may be served as part of our services without prior agreement.
Any goods not supplied by “Otentik by Michel Garnier” or "Otentik-events" remain entirely at the Client’s own risk. It is therefore the Client’s responsibility to take any necessary precautions.
Unconsumed Food
For catered receptions involving service staff, any unconsumed food shall be disposed of at the end of the event.
Where the Client expressly requests to retain leftover food, this may be permitted subject to the Client signing a waiver releasing the Caterer from any claims and/or legal proceedings.
We accept no liability for any consequences arising from the subsequent consumption of leftover food.
Equipment Hire
Any property or equipment provided to the Client on a rental or loan basis that is destroyed, broken, damaged or not returned shall be subject to an additional charge.
The Caterer, “Otentik by Michel Garnier”, shall not be held liable for the improper handling or use of products, including presentation, storage, reheating or delays, where this results from circumstances
such as:
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the agreed event schedule being exceeded;
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improper performance by service providers selected by the Client, including DJs, entertainers or venue operators;
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the actions of guests;
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insufficient electrical capacity;
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unsuitable operating conditions at the venue; or
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any other circumstances outside the Caterer’s reasonable control.
8 · Complaints
Any complaint must be submitted within 24 hours of the event.
After this period, no complaint relating to the running of the reception shall be accepted.
Deliveries
Any delay or early delivery in relation to the agreed delivery time shall not entitle the Client to withhold partial or full payment of the invoice or refuse the goods.
Likewise, “Otentik by Michel Garnier” shall not be held responsible for any delivery error resulting from incorrect or incomplete information or contact details supplied by the Client.
9 · Disputes
In the absence of an amicable settlement, any dispute arising between “Otentik by Michel Garnier” and the Client shall be submitted to the courts of Barcelona.
The signature must be preceded by the handwritten words:
“Agreed, read and approved”
and each page must be initialled by the Client.
Date:
Full name:
Signature: